Smart tunnel service
On the Antwerp motorway network, two tunnels are used to cross the river Scheldt: The Kennedytunnel and the Liefkenshoektunnel. The Kennedytunnel is free of charge and is the busiest tunnel on the network; the Liefkenshoektunnel has a fixed toll rate and often has some capacity left, making it a good alternative for road users on many occasions.
The Smart Tunnel Service aims to improve the current service offered by the Traffic Centre by better informing and advising road users of the toll suspension through in-car messages; and by financially incentivizing targeted road users to switch their route via the Liefkenshoektunnel in the event of congestion in the Kennedytunnel.
For several years now, in case of major accidents, the Traffic Centre can decide to temporarily suspend the tolling at the Liefkenshoektunnel. In that case, BMW Group, Be-Mobile/Flitsmeister and BrandMKRS will inform the road user by means of their applications, that toll suspension is in place. And if beneficial for the road user, advising to re-route via the Liefkenshoektunnel. By better informing road users, the service as such will lead to reduced travel times and better traffic flow.
Moreover, BMW Group and Be-Mobile/Flitsmeister incentivise road users to follow up a re-routing advice by offering toll reduction vouchers, in case toll is not suspended, but the traffic in the Kennedytunnel is congested to the point that a re-routing of traffic towards the Liefkenshoektunnel is desirable. The reduction will be offered to road users as a voucher with a QR code on their mobile device. This voucher then serves as a payment method at the Liefkenshoektunnel toll booths. Road users can decide whether to re-route (and use the voucher) or not. The service may as such improve travel times and traffic flow during busy traffic periods, even at times when the Traffic Centre has not suspended toll.